Refund and Return Policy

Refund and Return Policy

Thank you for choosing Allwin Factory Co., Ltd.! We are committed to providing high-quality keycaps, keyboards, and other computer peripheral products. If you are not fully satisfied with your purchase, we will be happy to provide you with a solution.

1. Return and Exchange Conditions

• Quality Issues: If you receive a product with quality issues (e.g., damage, missing parts, or functional defects), please contact us within 7 days of receiving the product and provide relevant photos or video evidence. We will arrange free returns or exchanges.
• Non-Quality Issues: If the product is unopened, unused, and in its original packaging, you may request a return within 7 days of receiving the product. The returned item must be in original condition, unused, and unopened.

2. Return Process

1. Contact Customer Service: Please contact our customer service through online support or email within 7 days of receiving your product and provide your order number and reason for the return.
2. Return Confirmation: We will confirm your return request and guide you through the return process. For eligible returns, we will provide you with a return address.
3. Return Shipping Fees: If the return is due to a product quality issue, we will cover the return shipping cost. If the return is for a non-quality issue, the customer will bear the return shipping cost.
4. Return Inspection: Returned products will undergo a quality inspection. Once confirmed that the product is undamaged, we will proceed with the refund or replacement.

3. Refund Policy

• Refund Method: Once the returned product is confirmed, we will process the refund via the original payment method. The refund processing time may be affected by bank processing times and typically takes 7-10 business days.
• Refund Amount: The refund will cover the product price (excluding any shipping or customs fees) and will be calculated based on the product condition.

4. After-Sales Service

If you encounter any issues with the product or have any questions, please feel free to contact our after-sales team. We will provide necessary technical support to help resolve the issue and ensure your satisfaction.

5. Non-Returnable Items

• Used products (e.g., keycaps, mousepads) or items that have been damaged by the customer cannot be returned or exchanged.
• Products returned after the 7-day return period.

We are committed to providing high-quality products and services, and we hope you are satisfied with your purchase. Thank you for your understanding and support!