Contact us
Contact us
Whether you have product inquiries, need technical support, or want to discuss cooperation with us, our team is always ready to assist you.
Company AddressHuizhou City Guangdong Province. China Huizhou Guangdong China
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Email
allwin2052@gmail.com
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Phone
+86 15768646386
We Working Hours
Monday to Friday: 09:00 – 18:00 (including lunch break)
Saturday: 10:00 – 16:00 (Customer service only, no lunch break)
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Reach out for personalized assistance, inquiries, or support.
Frequently Asked Questions (FAQs)
Below are some common questions we have received. We hope they can help you find answers quickly.
Order Status Inquiry
Log in to your account and check the status on the “My Orders” page; or contact customer service with your order number and email for updates.
Return & Exchange Policy
We offer a 15-day no-questions-asked return/exchange service (excluding special products). Items must be in original packaging and unused condition. Submit requests via your account or contact customer service.
Keycap Customization Process
Submit customization requests (materials/colors/fonts, etc.) via the Custom Services page. For complex orders, email the customization team at: allwinfactory@hotmail.com.
Corporate Bulk Purchasing
Corporate clients can explore wholesale, customization, and OEM/ODM services via the “Corporate Services” page. Contact us at:
- Email: allwin2052@gmail.com
- Phone: +86 15768646386
Product Warranty Description
A 1-year warranty is provided, covering material/craftsmanship defects and print fading under normal use. Human-induced damage and normal wear and tear are excluded.