{
    "title": "Refund and Return Policy",
    "url": "https://allwinkey.com/refund_returns/",
    "published": "2025-04-21T23:44:34+00:00",
    "modified": "2026-07-10T11:31:52+00:00",
    "focus_kw": "keyboard refund policy",
    "summary": "Allwin Factory Co., Ltd. offers a structured refund and return policy for its mechanical keyboard components, including keycaps and keyboards. The policy covers quality issues upon receipt, ensuring B2B clients receive replacements or refunds for defective products. As an OEM/ODM manufacturer, AllwinKey prioritizes fast resolution to maintain supply chain reliability.",
    "meta_desc": "Learn Allwin Factory's B2B refund and return policy for keycaps, keyboards, and peripherals. Fast resolution for quality issues. Trusted OEM/ODM partner.",
    "faq": [
        {
            "q": "What is the return policy for defective keycaps?",
            "a": "If you receive keycaps with quality issues, contact AllwinKey within 14 days for a replacement or refund."
        },
        {
            "q": "Does Allwin Factory accept returns for custom OEM orders?",
            "a": "Custom OEM orders are handled case-by-case; defects are covered, but change-of-mind returns may not apply. Contact your account manager."
        },
        {
            "q": "How long does a refund take for keyboard components?",
            "a": "Refunds for approved returns are processed within 5-10 business days after we receive the items."
        }
    ],
    "author": "AllwinKey",
    "source_url": "https://allwinkey.com/refund_returns/"
}